Where do I ship my iDevice to?
Please send all packages to:
iDevice Repair of NM
6052 Hubbell Cr. SW
Do you offer a warranty on your repairs?
We absolutely do! We are very confident with our technicians and offer a Limited Life Time Warranty on parts and labor.
What all do I need to send in?
The only thing that we require is your broken device. Do not send in any external cases, cables, or accessories. If you want to remove the sim card you may choose to do so or you can leave it in. Please include the confirmation page emailed to you or attached below. If you do not have access to a printer, please make sure your
What’s Wrong With The iDevice
are included in the box you ship your device in. This helps us keep track of your device and allows for a faster and more convenient service. Package your iDevice carefully and make sure it won’t be damaged. We will return it in the same or better shipping box.
What if you are unable to repair my iDevice?
In the unfortunate event that your phone is beyond repair (i.e. the logic board is destroyed) we will call you and ask if you would like us to return the phone or we may offer to purchase the phone and recycle the parts. We will NOT charge you for repairs that cannot be completed.
How do I know this is not a scam? Can I trust your business?
Yes! We are an established business that has been repairing Apple & Samsung products successfully since 2011. We haven’t lasted this long by stealing people’s personal property. If you have any concerns, please feel free to call us @ 1.505.610-0226 and speak with us about our company!
Will you download anything off of my iDevice?
Absolutely not. We respect the privacy of the content on your iDevice. We will never download any information, including: contacts, pictures, music or data. If you decide to lock your device please be aware that it will limit our ability to test certain functions on your device that may include camera, signal antenna, and headphone jack. We strongly urge you to keep your device unlocked and to back up all data before shipping.
Do you buy broken iDevices?
We sure do. ReVamp is all about helping the environment, one broken iDevice at a time. Please call, 505-610-0226 or send us an email in regards to what device you are looking to sell. We will promptly get back to you with a quote.
I really want to do business with you but I found a cheaper place online. Do you price match?
We understand that there are a lot of repair sites out there. Some of them are good, and some of them are untrustworthy. Since we are not sure if they are using high quality parts and providing quality service, please contact us and let us know which site you found the lower price on. Even if we are not able to match the competitor price, we may be able to offer you a discount. We are flexible!
Will you install a part that I bought from somewhere else?
We have found that the large majority of the iPad, iPod and iPhone parts that are being sold online range from inferior to worthless. We only install our own parts so that we can stand behind the quality of our repairs.
What about nicks, dents, or any other minor damage to my device?
We suggest that you carefully look over your device before you pack it up. Make a mental or written note (or take photos) of any dings, scratches, dents, smudges, cuts, nicks, and other damage that may or may not be apparent. The more that you can prevent the device from moving around inside the package during shipping, the greater the chances it will arrive at our shop without damage. Once the device is in our hands, we take great caution to avoid scratches and other damage while the device moves from one stage to the next (including the final stage when we pack it up and send it back to you), but it is always good if you have a good idea of its’ overall condition before shipping it to us.
Please fill out and print this portion and include it with your iDevice
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* First Name * Last Name
* Email Address
* Street Address
* City * State/Province
* Zip/Postal Code
What is wrong with your iDevice –